Samsung Products

Delivery and Installation Guidelines

 

These guidelines serve as a reference for you about the delivery and installation experience. Please read over the guidelines before the delivery. If you have any questions about the delivery, call 1-833-502-9780. Schedule and track your delivery using https://track.rxo.com.

Visit https://rxo.com/sms/ for additional terms & conditions

Before delivery:

  • A responsible adult, 18 years or older, must be present at delivery.
  • Refer to the Track RXO page to view a list of the services you purchased for your delivery.
  • The delivery team needs an unobstructed path, with 5 foot width clearance, between the unloading area and preferred delivery location. This includes doorways into and within the property. Delivery Team will remove property doors when possible.
  • Clear a parking and unloading site close to your home, clear the sidewalk of snow, obstacles, etc., and clear the inside path to the install location.
  • Reserve the right to use the elevator during your delivery appointment time frame. If you don’t have an elevator, verify 3 flights or less of stairs to get to the location.
  • Ensure that all new construction work is completed before your delivery appointment time frame.
  • All product dimensions are on Samsung.com. If you have any questions about the product, please contact Samsung at Samsung Support.
 
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Scan this code to opt in to SMS communications about your delivery. Visit https://rxo.com/sms/ for additional terms & conditions

For your SAFETY, the delivery team cannot:

Remove their shoes. They will act with care to protect the home and merchandise.

 

Lift or hoist TVs over objects or through windows to complete a delivery.

Alter property to complete a delivery except for simple door removal.

 

Work with or touch exposed wires.

Drill into stucco, tile, granite, marble, manufactured stone, slate, or mirrors.

 

Utilize ladders- all wall mount installs will be no higher then 5 ft from ground level.

General overview of what the delivery team will do:

  • Prior to beginning work, the delivery team will walk the path for safety and confirm measurement requirements.
  • Survey and document the surrounding property for damage or other concerns.
  • Inspect and document plumbing and electrical services.
  • Advise if any services require shut-down or ventilation.
  • Apply protection as needed to surroundings.
  • Disconnect, uninstall and remove existing similar appliance(s) if your delivery is scheduled with an uninstall and haul-away service. NOTE: the delivery team cannot uninstall built-in appliances. Those must be uninstalled previous to the delivery team’s arrival.
  • Unpack, inspect and prepare new appliance(s) for service.
  • Install new appliance(s) in regulation to manufactures specification. In some instances, due to local code, the delivery agent may need to schedule a 2nd visit in order to complete the installation.
  • Before removing of existing appliance, review of new appliance is required.
  • Double check all connections and verify user functions are operational.
  • Level appliance(s).
  • Remove carton and packing materials from premises leaving work areas neat, clean and dry.
  • Walk through basic functionality of the new appliance(s) prior to customer sign off.
 
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Important Notice

Some appliances may require specific electrical outlets for use

which must be installed prior to the delivery and installation of your item. Please contact a local licensed electrician for the addition of these outlet if the location of your appliance installation does not have one.

 

TV Delivery Checklist

  1. If you have a TV mounted where you would like your new TV installed, unhook all wires/cables.
  2. You must have a wall mount onsite prior to the arrival of the delivery team.
    1. If you did not purchase a wall mount with your new TV through Samsung, ensure you have purchased a new mount separately and that it is still in its packaging when the delivery team arrives.
    2. Your new TV may be mounted on an existing wall mount provided that:
      1. It is compatible with your new TV.
      2. It is mounted securely with no damage. The delivery team will inspect upon arrival.

  1. Standard/Threshold: Delivery of TV to first dry area of home.
  2. White Glove: Delivery of TV to your room of choice (up to 3 flights of stairs if no elevator is available), unpack and set up TV on accompanying stand, test power for functionality. Exchange with your previous TV, if service was purchased.
  3. Professional Wall Mount: White Glove service as listed above plus-installation of wall mount and TV on standard residential wall.
    1. Wire concealment is not currently offered and cannot be performed.
    2. Installation Teams do not carry ladders and will need to install the wall mount from ground level.

  1. If White Glove or Professional Wall Mount services were purchased, the delivery team will power on TV and test functionality, remove carton and packing materials from premises leaving work areas neat, clean and dry.
  2. After delivery, you will receive a short survey of your delivery experience. Please leave us feedback of your experience.

  1. If White Glove or Professional Wall Mount services were purchased, the delivery team will power on TV and test functionality, remove carton and packing materials from premises leaving work areas neat, clean and dry.
  2. After delivery, you will receive a short survey of your delivery experience. Please leave us feedback of your experience.