Samsung Products

Delivery and Installation Guidelines

 

These guidelines serve as a reference for you about the delivery and installation experience. Please read over the guidelines before the delivery. If you have any questions about the delivery, call 1-833-502-9780. Schedule and track your delivery using https://track.rxo.com.

Visit https://rxo.com/sms/ for additional terms & conditions

Before delivery:

  • A responsible adult, 18 years or older, must be present at delivery.
  • Refer to the Track RXO page to view a list of the services you purchased for your delivery.
  • The delivery team needs an unobstructed path, with 10 foot width clearance, between the unloading area and preferred delivery location. This includes doorways into and within the property. Delivery Team will remove property doors when possible.
  • Clear a parking and unloading site close to your home, the sidewalk (snow, obstacles, etc.) and the inside path to the install location.
  • Reserve the right to use the elevator during your delivery appointment time frame. If you don’t have an elevator, verify 3 flights or less of stairs to get to the location.
  • Remove your belongings from appliances to be hauled away.
  • Ensure that all new construction work, such as plumbing, electrical work, flooring, etc. is completed before your delivery appointment time frame.
  • All product dimensions are on Samsung.com. If you have any questions about the product, Please contact Samsung at Samsung Support.
 
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For your SAFETY, the delivery team cannot:

Remove their shoes. They will act with care to protect the home and merchandise.

Update home to local Code. If the connection points are not up to date to local code, the customer will need to hire a licensed plumber or electrician to bring the home up to code.

Lift or hoist appliances over objects or through windows to complete a delivery.

Alter property to complete a delivery except for simple door removal.

Relocate or reconnect used appliances or accessories (such as panels or pedestals) to home utilities.

Work with or touch exposed wires, rusted or corroded shut-off valves and copper valves.

Modify existing cabinets or HVAC equipment, including alterations such as cutting into existing cabinets, walls, counter tops, etc.

Uninstall or relocate built-in appliances. Will haul away only if uninstalled before delivery and if a haul-away service was purchased with delivery. NOTE: Sub-zero and built-in refrigerators cannot be hauled away.

Convert gas or propane lines.

General overview of what the delivery team will do:

  • Prior to beginning work, the delivery team will walk the path for safety and confirm measurement requirements.
  • Survey and document the surrounding property for damage or other concerns.
  • Inspect and document plumbing and electrical services.
  • Advise if any services require shut-down or ventilation.
  • Apply protection as needed to surroundings.
  • Disconnect, uninstall and remove existing similar appliance(s) if your delivery is scheduled with an uninstall and haul-away service. NOTE: the delivery team cannot uninstall built-in appliances. Those must be uninstalled previous to the delivery team’s arrival.
  • Unpack, inspect and prepare new appliance(s) for service.
  • Install new appliance(s) in regulation to manufactures specification. In some instances, due to local code, the delivery agent may need to schedule a 2nd visit in order to complete the installation.
  • Before removing of existing appliance, review of new appliance is required.
  • Double check all connections and verify user functions are operational.
  • Level appliance(s).
  • Remove carton and packing materials from premises leaving work areas neat, clean and dry.
  • Walk through basic functionality of the new appliance(s) prior to customer sign off.
 
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Important Notice

Some appliances may require specific electrical outlets for use

which must be installed prior to the delivery and installation of your item. Please contact a local licensed electrician for the addition of these outlet if the location of your appliance installation does not have one.

 

Refrigerator Delivery Checklist

  • Double check the entry door into your home and the installation site space to ensure your appliance will fit. Measure the dimensions (height, width, and depth) of the location where the unit will be placed. Any adjacent walls or cabinets will require 3 1/2” of extra space in the width for the doors to fully open.
  • For refrigerators with an icemaker or an ice and water dispenser: a working shut-off valve connected to a 1/4” stainless steel water line must be located within 6 feet of the appliance and be on the same floor of the home. Note: the shut-off valve must be free of rust and corrosion.
  • A grounded 3-prong 110V outlet ready*. Make sure the location where the unit is going has a grounded 3-prong 110V electrical outlet. Otherwise, an electrician will need to install the correct outlet before delivery. The cost of installation for the outlet will need to be covered by the appliance owner.

  • Confirm the unit matches your paperwork – Model #, Color, Style.
  • Tell the delivery team where the old refrigerator is going. If a haul-away service was purchased with the delivery and the old refrigerator is being hauled away by the delivery team, it will need to be emptied prior to removal.
  • Show the delivery team to the install site. They will help determine the best path.
  • Turn off the water. Remember, the water supply line may need to be replaced.

  • Shut off the water supply and unplug the electrical cord.
  • Check all connections and secure a new water line to the shut-off valve. The delivery team cannot install shut-off valves or split lines nor move existing shut-off valves.
  • Turn on the refrigerator and move it into location to adjust as needed for door swing. Activate the ice maker and water dispenser.

  • UL listed 6’ water line

  • The delivery team will check functionality. Once installed, the unit should start cooling. Please keep in mind it does take 24-48 hours for your new refrigerator to fully cool.
  • You, the customer, should run at least 1 gallon of water through the system (do not drink). Toss the first gallon of water out.
  • It takes about 24 hours for the ice machine to fill with the first batch of ice (do not use this ice). Toss the first batch of ice out.
  • Find the Owner’s Manual, and familiarize yourself with it.
  • If you need your old refrigerator hauled away and a haul-away service was purchased with the delivery, the delivery team will haul away one used refrigerator. Delivery team will not be able to haul away sub-zero and built-in refrigerators.