Samsung Products
Delivery and Installation Guidelines
These guidelines serve as a reference for you about the delivery and installation experience. Please read over the guidelines before the delivery. If you have any questions about the delivery, call 1-833-502-9780. Schedule and track your delivery using https://track.rxo.com.
Visit https://rxo.com/sms/ for additional terms & conditions
Before delivery:
- A responsible adult, 18 years or older, must be present at delivery.
- Refer to the Track RXO page to view a list of the services you purchased for your delivery.
- The delivery team needs an unobstructed path, with 10 foot width clearance, between the unloading area and preferred delivery location. This includes doorways into and within the property. Delivery Team will remove property doors when possible.
- Clear a parking and unloading site close to your home, the sidewalk (snow, obstacles, etc.) and the inside path to the install location.
- Reserve the right to use the elevator during your delivery appointment time frame. If you don’t have an elevator, verify 3 flights or less of stairs to get to the location.
- Remove your belongings from appliances to be hauled away.
- Ensure that all new construction work, such as plumbing, electrical work, flooring, etc. is completed before your delivery appointment time frame.
- Double check dimensions. Measure the height, width and depth of the empty space your appliance is going into. Make sure to account for your existing countertops and cabinets.
- All product dimensions are on Samsung.com. If you have any questions about the product, Please contact Samsung at Samsung Support.
For your SAFETY, the delivery team cannot:
Remove their shoes. They will act with care to protect the home and merchandise.
Update home to local Code. If the connection points are not up to date to local code, the customer will need to hire a licensed plumber or electrician to bring the home up to code.
Lift or hoist appliances over objects or through windows to complete a delivery.
Alter property to complete a delivery except for simple door removal.
Relocate or reconnect used appliances to home utilities.
Work with or touch exposed wires, rusted or corroded shut-off valves and copper valves.
Modify existing cabinets or HVAC equipment, including alterations such as cutting into existing cabinets, walls, counter tops, etc.
Uninstall or relocate built-in appliances. Will haul away only if uninstalled before delivery and if a haul-away service was purchased with delivery. NOTE: Sub-zero and built-in refrigerators cannot be hauled away.
Convert gas or propane lines.
General overview of what the delivery team will do:
- Prior to beginning work, the delivery team will walk the path for safety and confirm measurement requirements.
- Survey and document the surrounding property for damage or other concerns.
- Inspect and document plumbing and electrical services.
- Advise if any services require shut-down or ventilation.
- Apply protection as needed to surroundings.
- Disconnect, uninstall and remove existing similar appliance(s) if your delivery is scheduled with an uninstall and haul-away service. NOTE: the delivery team cannot uninstall built-in appliances. Those must be uninstalled previous to the delivery team’s arrival.
- Unpack, inspect and prepare new appliance(s) for service.
- Install new appliance(s) in regulation to manufactures specification. In some instances, due to local code, the delivery agent may need to schedule a 2nd visit in order to complete the installation.
- Before removing of existing appliance, review of new appliance is required.
- Double check all connections and verify user functions are operational.
- Level appliance(s).
- Remove carton and packing materials from premises leaving work areas neat, clean and dry.
- Walk through basic functionality of the new appliance(s) prior to customer sign off.
Important Notice
Some appliances may require specific electrical outlets for use
which must be installed prior to the delivery and installation of your item. Please contact a local licensed electrician for the addition of these outlet if the location of your appliance installation does not have one.
